New health and safety protocols

COVID PREPAREDNESS

What we are doing?

We have partnered with Cristal, an international safety and hygiene consultancy, to make sure we are doing all we can to make our properties and services as safe as possible. We are a certified POSI (Prevention of the Spread of Infection)

General Protocol

• Joining us for dining? Upon arrival, please wait to be seated so we can ensure you have a table that is compliant with social distancing requirements spread out. Have seating requests? We’ll do our best to accommodate but can’t guarantee anything
• Rooms cleaned, sanitized, and sealed before guest arrival. Once you’ve checked in, we won’t bother you. Rooms will only be serviced upon request by our trained staff following our safety and sanitation protocol, with all the right PPE
• Our team will use cleaning products and protocols which align CRISTAL and Government guidelines, are approved for use, and effectively fight against viruses, bacteria, and other air and bloodborne pathogens on all equipment and surfaces, in every space of the hotel
• Extra cleaning and sanitizing of public or frequent contact spaces. This includes the front desk, entrance doors and handrails, public bathrooms, dining surfaces, and seating areas
• Our team will continue to explore additional sanitation tools, including UV-C light and sanitation spray, and stay abreast of all new developments regarding the most effective methods and products to employ 
• Where possible, doors and windows will remain open to increase fresh airflow

The Team

Looking after them so they can look after you,

• Employee training on COVID-19 safety and sanitation protocols 
• Employee temperature checks at the start of every shift
• Regular PCR COVID test for all active staff
• Appropriate PPE for all staff
• On-call doctor available to advise and assist with both guest and staff concerns
• These new changes mean a lot to our staff. They may give you directions based on our health and safety guidelines. Listen to them!