TERMS AND CONDITIONS
Your contract is with Oceana Camp. The person signing the booking form must read and accept these Booking Conditions. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group. The lead name will be responsible for the full cost of the holiday including extra insurance, cancellations and amendment charges. No booking contract exists between Oceana Camp and the client until the booking form has been received. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
Risk acceptance/entry form
It is a condition of entry onto each trip that the risk acceptance waiver must be read, and agreed upon before arrival. In booking with Oceana Camp the passenger acknowledges that all trips/tours involve inherent risks that may not be present in the case of conventional or less demanding and active holidays. In accepting the risk involved passengers acknowledge the decision to travel has been made after due consideration or relevant travel information and no liability exists to Oceana Camp or the service provider.
Responsibility Oceana Camp may act as an agent in the arrangement of travel services (e.g. Marrakesh transfers are not supplied by Oceana Camp) and accepts no liability for any injury, loss, damage, accident, delay, irregularity or costs incurred that may arise to any passenger or third party resulting from the passengers or third party’s use. Some of our service providers (e.g. Transfer Companies ) will have additional booking conditions. As agents for these providers, we do not take responsibility for any omission, default, neglect or accuracy of any information or statement made by them. Some service providers may require additional booking forms to be completed in order for the reservation to be completed.
- Down payment by bank transfer as stated in the booking confirmation. Arising bank transfer or currency exchange fees need to be paid by the client. A deposit is required at the time of booking. Once confirmation has been dispatched the deposit is non-refundable.
- The final balance is due 6 weeks before departure. If the final payment has not been received by this date we reserve the right to treat the booking as a cancellation. Should the booking be made within 6 weeks of the departure date the full amount is payable immediately.
If you are obliged to cancel your booking you should write to Oceana Camp immediately. The following sliding scale determines if your holiday is refundable:
- Cancellation over 30 days before arrival – loss of 30% of holiday cost.
- Cancellation 30 to 16 days before arrival – loss of 50% of holiday cost.
- Cancellation 15 to 8 days before arrival – loss of 75% of holiday cost.
- Cancellation less than 7 days before arrival – loss of 100% of holiday cost.
- No show (not present at the day of arrival) – loss of 100% of holiday cost
Oceana Camp reserves the right in any circumstance to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday you have booked, we will return to you all monies paid, or offer you an alternative holiday of a similar standard.
Alterations to your holiday by Oceana Camp: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.
Our contract with you is deemed to be made at the offices of Oceana Camp, Taghazout Agadir, Morocco. All our conditions are subject to Moroccan Law.
Oceana Camp holidays start and finish were stated on your invoice or booking confirmation. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence, and loss of earnings, caused by a delayed return to your departure point, howsoever caused.
Airport transfers: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight, which may require additional waiting time at your airport or accommodation. Sometimes our airport transfers are contracted to a local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation.
While staying with Oceana Camp, clients are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behavior threaten the condition of the accommodation or vehicles or seriously impair the enjoyment of other guests, Oceana Camp reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused.
Everyone booking a holiday with Oceana Camp must have full travel insurance. Oceana Camp accepts no responsibility for loss theft or damage to persons or property during their stay. Guests must obtain their insurance independently.
In the event of poor weather or poor surf, the passenger shall have no claim against Oceana Camp or the operators.
Agadir Airport: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight. It may require an additional waiting time at your airport or Hotel. Sometimes our airport transfers are contracted to a specialist local agency. Please note departure times are 4hrs prior to your flight departure from your accommodation. Oceana Camp take no responsibility for death or personal injury caused by the use of this service. All transfer not to Agadir airport are booked on behalf of the client and no contract will exist between Oceana Camp and the client for the provision of this service. All monies for such services are payable directly to the service provider. Oceana Camp accepts no responsibility for injury, loss, damage, accident, delay, irregularity or costs incurred that may arise from the use of these services. Oceana Camp can give no guarantee of exact times or arrival or departure of any service and will not be liable for failure to make connections to other services.
It is your responsibility to ensure you have a suitable level of fitness to undertake your surf trip or yoga retreat. Seek the advice of your doctor for specific health recommendations for travel to the region you are visiting and/or for any pre-existing health concerns. Oceana Camp reserves the right to ask for a current medical certificate stating you are fit to partake on a trip. Any medical expenses or related costs incurred during your trip are not the liability of Oceana Camp.
It is the passenger’s responsibility to carry a valid passport and has obtained the appropriate visas when traveling with Oceana Camp. Please ensure passports are valid for a minimum of 6 months beyond your date of arrival for the trip/tour.